Contact us

If you have any questions, you can reach us through the chat window on our official website or contact our official support email at contact@dartsnut.com.


Due to potential time differences, our responses may not be immediate, but we commit to replying within 24 hours. We appreciate your understanding.

If you encounter issues with our products, please provide the following information:
  1. Order number
  2. Product serial number (located on the back of the product)
  3. Detailed description of the issue and, if possible, a video to help us understand and analyze the problem effectively.
If you encounter issues with our software, please provide the following information:
  1. For My Dartsnut App issues: Your mobile device model/computer model, operating system version, My Dartsnut App version, detailed description of the issue, and a video if possible.
  2. For game and widget issues: Software version number, detailed description of the issue, and a video if possible.

     We will make every effort to resolve your issues promptly.

    *Please note: Our email ticketing system automatically closes tickets if no reply is received for three months. Replies to closed tickets cannot be viewed, so please open a new email ticket for continued support.

     

     


    • Support

      Already purchased and have a question about your product? Try our FAQs.

    • Returns

      We understand things don't always work out. Visit our returns pages for more.

    • Shipping

      Want to track your order, or get an idea how long delivery may take or see our policy?

    Get in touch

    We're available 24/7 to assist. Just let us know what we can help you with and we'll do our best.

    We'll aim to get back to you within 24 hours.

    Where are we?

    Although most of our trade is online via our website, we do have three outlets across the US to make returns that bit easier for you.

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    • WELL TRUSTED
      Over 100k customers
    • SUPER FAST
      With Express delivery
    • EXPERT HELP
      Seven days a week
    • BEST PRICES
      Unbeatable value